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+--- Thread: Complaining on a Company's Facebook Page (/showthread.php?tid=167876)
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Complaining on a Company's Facebook Page - IronMac - 06-04-2014
Hi all,
Am extremely upset with a division of American Express and I was advised to complain about it on their FB page. How responsive are companies to such complaints in your experience? Thanks.
Re: Complaining on a Company's Facebook Page - archipirata - 06-04-2014
From my limited experience, I find that most company's official FB pages either don't allow posts directly by others or they filter and delete the negative ones. There are certainly exceptions. Good luck.
Re: Complaining on a Company's Facebook Page - clay - 06-04-2014
try it...Twitter can also be effective as well, but it really just depends on the company.
Re: Complaining on a Company's Facebook Page - sekker - 06-05-2014
I had a truly terrible experience at a Target Pharmacy last night.
I drafted the text, need to make it shorter if I want to complain via Twitter!
Re: Complaining on a Company's Facebook Page - Gareth - 06-05-2014
I got faster internet and a $20 cheaper monthly bill by complaining on TW's Twitter page. And then negotiating with the customer service rep that called me afterwards (because the previous reps I'd spoken to were either unable to actually help or understand what I was trying to do).
Re: Complaining on a Company's Facebook Page - IronMac - 06-05-2014
Ok, it looks like they deleted my comment.
Re: Complaining on a Company's Facebook Page - eustacetilley - 06-05-2014
IronMac wrote:
Ok, it looks like they deleted my comment.
"How responsive are companies to such complaints in your experience?"
Now we know. Thanks for the update.
Eustace
Re: Complaining on a Company's Facebook Page - WHiiP - 06-05-2014
Apparently they were "very" responsive . . . :ROTFL:
Re: Complaining on a Company's Facebook Page - IronMac - 06-05-2014
Man, what a way to treat someone who's been with you for 25 years!
Thanks WHiiP for making me laugh! haha
Re: Complaining on a Company's Facebook Page - clay - 06-05-2014
you could "submit a tip" on consumerist: http://consumerist.com