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+--- Thread: Windows trouble: Connected but no internet (/showthread.php?tid=100051)
Windows trouble: Connected but no internet - kap - 07-11-2010
Windows Vista Home Ed on a Dell desktop belongs to an uncle-in-law, who lives 3 hours away. All the settings checked out. I suspected it might be the anti-virus and/or the firewall that are blocking internet access. What do you think?
Re: Windows trouble: Connected but no internet - Carm - 07-11-2010
My first bet would be a trojan blocking internet. Try malwarebytes and do a quick scan. Next bet would be crappy DNS server. I have timewarner cable and their DNS server would always be crapping out. I changed to OpenDNS servers.
208.67.222.222
208.67.220.220
Joe
Edit: If he is getting the "connected, with limited or local only" its probably DNS server causing problems.
Re: Windows trouble: Connected but no internet - kap - 07-11-2010
Carm wrote:
My first bet would be a trojan blocking internet. Try malwarebytes and do a quick scan. Next bet would be crappy DNS server. I have timewarner cable and their DNS server would always be crapping out. I changed to OpenDNS servers.
208.67.222.222
208.67.220.220
Joe
Edit: If he is getting the "connected, with limited or local only" its probably DNS server causing problems.
I already helped him delete and renew IP address. No go.
Re: Windows trouble: Connected but no internet - btfc - 07-12-2010
More info needed. Has he tried to connect via ethernet to the DSL/Cable modem? Are other computers able to connect? Standard Windows firewall? Recent virus or spyware activity?
Re: Windows trouble: Connected but no internet - kap - 07-12-2010
His Dell desktop's connection is a wired DSL. His Mac and his wife's Windows 7's are wireless and they both are working just fine.
I already send him an email via his wife to temporarily unhook the ethernet cable from the modem, deactivate Norton and Windows firewall, reboot the system then hook up the ethernet cable and try to connect to the internet.
Re: Windows trouble: Connected but no internet - Carm - 07-12-2010
kap wrote:
I already helped him delete and renew IP address. No go.
Even if you renew/release the IP address, if the DNS server is down or the DNS server settings are screwy, it will not connect to the internets. Use the DNS servers from OpenDNS.com, they are more reliable.
Also, have him manually set the IP address. One computer I had would try to connect with an IP address that was out of range. Really weird.
Joe
Re: Windows trouble: Connected but no internet - kap - 07-12-2010
Joe,
Will have him use your suggestion. Will post back on the result.
Thanks!