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+--- Thread: The Definition of Insanity is.. Verizon Customer Service (/showthread.php?tid=117163)
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The Definition of Insanity is.. Verizon Customer Service - cbelt3 - 05-17-2011
My 13 year old son's Samsung "Intensity II" phone has a nasty little bug in the firmware that causes the phone to reset if he receives several text messages at the same time. And since he's 13, with a lot of friends, that happens rather often.
So Verizon is sending a 'replacement' of the same phone model to us. Again. This will be Phone #3. So in the online chat, I said
"Please also note on our record that if this replacement device does not resolve the problem, we will be formally requesting an alternate device under the terms of 15 U.S.C § 2301 , as a 'reasonable number of attempts' to resolve the problem were not successful."
I'll keep making them send phones.. perhaps one every two days. Perhaps they'll get sick of sending so many replacement phones and take pity on us (and themselves).
Re: The Definition of Insanity is.. Verizon Customer Service - haikuman - 05-17-2011
Actually the definition of insanity is doing the same thing over and over again and expecting change...... me thinks.
Vote to Dump VZN ~!~ :thumbsup: :damnyou: :priate:
Re: The Definition of Insanity is.. Verizon Customer Service - Fritz - 05-17-2011
Verizon take pity? Not bloody likely. Write their idiot CEO a one pager and tell him of your experience.
I got a call back in less than a week RE: my FiOS hook-up probs.
Vz is a giant sloth of a corp. The smartest people there are their techs.
Muddle management treads water.
It's either Ivan Seidenberg or Lowell McAdam.
Re: The Definition of Insanity is.. Verizon Customer Service - Black - 05-17-2011
I had a sort of similar problem with my original Verizon phone (backup assistant wouldn't work due to a bug in the phone's firmware) and they were more than happy to replace it with a different model. I don't understand why you keep accepting replacement phones of the same model when you know they all have the same flaw?
Re: The Definition of Insanity is.. Verizon Customer Service - cbelt3 - 05-17-2011
Black- They get one more try. Then we go to the corporate store and raise hell in public. Until then, the poor guys in tech support cannot 'offer me a replacement phone' because 'it's not an acknowledged issue' by Verizon and Samsung.
Probably because they don't have teenagers.
Verizon's firmware has always been crap.
Re: The Definition of Insanity is.. Verizon Customer Service - DaviDC. - 05-17-2011
D'you think he might be getting too many texts?
Let him live with this 'feature' or cut back on texting.
Re: The Definition of Insanity is.. Verizon Customer Service - prymsnap - 05-17-2011
Every time I have to call one of The Giants Who Control My Electronic World (Verizon, Comcast, AT&T, etc.) I brace myself for the worst. But much to my surprise my last two interactions w/Verizon were terrific (altho I had contacted them for very different issues than yours).
I upgraded from my ancient Verizon flip phone to an iPhone and customized the new service package with absolutely no stress, all via telephone with a perfectly sane and curteous human being. The kids in the Verizon store I went to were clueless and surly. ("Uh, you want an iPhone? How come?" )
Then a couple weeks into the new iPhone contract I wanted to tweak the service package. Again, no problem, and the rep actually made the new package retroactive so I saved a bit of money. I know it's often the luck of the draw, but I really did get lucky.
And most surprisingly of all: the bills actually reflected what the reps promised.
Re: The Definition of Insanity is.. Verizon Customer Service - Mike Johnson - 05-18-2011
haikuman wrote: Actually the definition of insanity is doing the same thing over and over again and expecting change.
Everybody says that, but I want to know, who first said it? It's not the definition of insanity, and I want to know who to blame.
Re: The Definition of Insanity is.. Verizon Customer Service - haikuman - 05-18-2011
Mike Johnson wrote:
[quote=haikuman]Actually the definition of insanity is doing the same thing over and over again and expecting change.
Everybody says that, but I want to know, who first said it? It's not the definition of insanity, and I want to know who to blame.
I found this.... and I did misquote.....
Answer
The answer isn't really known but current consensus is that it came from the author Rita Mae Brown in her book Sudden Death on Pg. 68 from 1983.
Quote: "Insanity is doing the same thing over and over again but expecting different results."
Most people will attribute this quote to Albert Einstein but there is no evidence to suggest that he made this statement.
This quote "Insanity is repeating the same mistakes and expecting different results" appears in the Basic Text of Narcotics Anonymous which was copyrighted in 1982 and later published in 1983. It is found on page 11 of the final "Review Form" which was distributed to the fellowship in November of 1981. It is found on page 23 of the current sixth edition.
...Yep! Looks like this reference to a presumably-available hard-copy from November, 1981, clinches the factual record. Previously offered pretentious and false "logic" notwithstanding, the term MUST be designated the original until further evidence contradicts it.
Note: There are comments associated with this question. See the discussion page to add to the conversation.
Read more: http://wiki.answers.com/Q/Who_first_said_the_definition_of_insanity_is_to_do_the_same_thing_over_and_over_and_expect_different_results#ixzz1MggV4NQp
Another point of view *(:>*
Insanity: doing the same thing over and over again and expecting different results.
To close out the week, I wanted to post some thoughts on a quote I’ve been thinking a lot about lately.
In the typical Google search for the quotation, it’s quoted by marketers, life coaches and sofa philosophers throughout the Internet. This contradictory post that states that this is the dumbest thing ever repeated by smart people stands in the face of all these hoorah-hoorah posts that use the quotation as a motivation to enact change in peoples’ lives, marketing campaigns, organizations or anything else anyone can think of.
http://rodgerv.wordpress.com/2007/02/10/insanity-doing-the-same-thing-over-and-over-again-and-expecting-different-results/
and these :
http://www.quotationspage.com/forum/viewtopic.php?t=282
http://message.snopes.com/showthread.php?t=33566
Rudie
Re: The Definition of Insanity is.. Verizon Customer Service - Mike Johnson - 05-18-2011
haikuman wrote:
...Yep! Looks like this reference to a presumably-available hard-copy from November, 1981, clinches the factual record. Previously offered pretentious and false "logic" notwithstanding, the term MUST be designated the original until further evidence contradicts it.
Note: There are comments associated with this question. See the discussion page to add to the conversation.
Holy crap, that was awesome. Thanks!