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+--- Thread: Did everyone get their RYF WD drives? (/showthread.php?tid=118950)
Did everyone get their RYF WD drives? - M A V I C - 06-20-2011
Original thread: http://forums.macresource.com/read.php?1,1147391,1147637
I'm still waiting on mine. I'm kinda torn at this point because they charged my card at the time of the order, and I only get 60 days (or is it 90) from the date of the transaction to dispute the charge. Not sure if I should cancel the order, or wait.
Re: Did everyone get their RYF WD drives? - cbelt3 - 06-20-2011
Got a 500MB for $20. Daughter happily using it as a Time Machine drive (after suffering drive failure) on her Black MB. Wish I'd bought more than one.
Re: Did everyone get their RYF WD drives? - OWC Larry - 06-20-2011
That doesn't seem normal... Typically WD doesn't charge, that I knew of, unless they were shipping. Laws also out there that protect consumers when it comes to orders in general that go past 30 days to ship/fulfill. Might ping them on the order for status... If they did charge just for the order being placed, will have to make a note of that too. Thanks.
Re: Did everyone get their RYF WD drives? - M A V I C - 06-20-2011
I was all excited that I thought the deal was legit because I saw my card was charged. Not sure if you saw the discussion Larry, but the real fun thing is several people on here ordered after I did and got their orders fulfilled before me. With one I confirmed the exact item number and time of order. Apparently WD doesn't fulfill orders in chronological order. I'd think there would be some sort of law against that.
Re: Did everyone get their RYF WD drives? - Racer X - 06-20-2011
Yeah, I got my FW800/USB2 320 passport a while ago.
Re: Did everyone get their RYF WD drives? - OWC Larry - 06-20-2011
Can't say about laws for FIFO... honestly, that just makes goods sense on every level business and customer service wise. But there is a 30 day FTC thing... and it's in general of bad form to charge before allocated to ship. It's a long time published policy here. Something sounds like got messed up, I'd objectively say an honest error or systems failure. Hopefully their Customer support makes good.
Re: Did everyone get their RYF WD drives? - M A V I C - 06-20-2011
Racer X, WD told me you got mine by mistake and ask that you bring it over
Larry, I exchanged some emails with them a month ago asking what happened. No one at the levels I talked to knew what happened. The first guy just said they don't have that info. Then I got a customer satisfaction survey so I filled it out honestly. Someone contacted me back and gave reasons for why it may have happened - like they other person ordered a different item and so on... but I confirmed that the exact item number was purchased by someone a couple hours after me and their item arrived shortly after placing the order. And they used the exact same link as I since I was the one that posted the link.
WD responded with a thanks for the clarification and said they would pass it along to a manager. That was about a month ago.
I did notice they have two similar drives on their site right now, non-FW800 models. Their 320GB and 500GB versions are the same price as each other. They have the 500GB version of the 320GB model I ordered. So I asked if I can get the 500GB for the same price since it's in stock.
Re: Did everyone get their RYF WD drives? - M A V I C - 06-20-2011
And the result of my effort - items can't be can't be substituted, my item will not be replenished and thus order canceled.
It does look like they voided the transaction.
Re: Did everyone get their RYF WD drives? - Racer X - 06-21-2011
But I just leaded it with my dwarf hooker tossing videos.