+- MacResource (https://forums.macresource.com)
+-- Forum: My Category (https://forums.macresource.com/forumdisplay.php?fid=1)
+--- Forum: Tips and Deals (https://forums.macresource.com/forumdisplay.php?fid=3)
+--- Thread: Comcast internet: "connection timeout" (/showthread.php?tid=157028)
Comcast internet: "connection timeout" - Gutenberg - 08-30-2013
My Comcast internet connection has gone crazy. It won't accept my wpa password and keeps reporting a "connection timeout." That's on my computer, a MacBook Pro. My iPhone gets about .75 mb down and .30 mb up, when I am lucky. Mostly it works on cellular data. My iPad won't connect at all.
I'm guessing my modem is fried. Any other ideas?
Thanks, Gutie
Re: Comcast internet: "connection timeout" - rgG - 08-30-2013
Have you reset the modem? There is often a button you push and hold, or a paper clip slot or something. It would be worth a try. Do you have a router in the mix?
Re: Comcast internet: "connection timeout" - Gutenberg - 08-30-2013
Yes, I have done all that. I have plugged and unplugged and done the whole dance. The router is a Netgear. I have plugged and unplugged and punched all the buttons on it too. When you call Comcast tech support the mechanical lady recording says it will send a refresh message to the modem, and that worked a couple of times but no more.
Edit--I brought all three machines to work today and they all receive the signal here, so they are not the problem.
Re: Comcast internet: "connection timeout" - OWC Jamie - 08-30-2013
Went thru that after a lightning strike with cable and after modem replacements and replacing all the "defective cable with too many splices " a tech who liked climbing poles did something down the street and all the problems went away.
Same with DSL - the problem was down the street in a above ground box.
I think you just have to exhaust all the easy fixes with them first.
Re: Comcast internet: "connection timeout" - Filliam H. Muffman - 08-30-2013
Is it a Netgear cable modem with WiFi that you bought, or is it one that you are renting from Comcast?
What model is it?
Edit: looks like you did reset to factory defaults (deleted question)
Does it work when you are connected with an Ethernet cable?
Re: Comcast internet: "connection timeout" - Gutenberg - 08-30-2013
The Netgear is rented from Comcast, yes. I don't know the model.
Yes, I did get a strong signal when I connected to the modem directly with ethernet. So it might be the router that's fried?
Re: Comcast internet: "connection timeout" - rgG - 08-30-2013
Gutenberg wrote:
The Netgear is rented from Comcast, yes. I don't know the model.
Yes, I did get a strong signal when I connected to the modem directly with ethernet. So it might be the router that's fried?
I would strongly suspect the router. Do you have a friend who has a spare router lying around that you could borrow for a few days, to test?
Re: Comcast internet: "connection timeout" - pdq - 08-30-2013
Might as well set up a chair near your modem, grab a beer, take a deep breath and go ahead and call India. It's gonna be a long, aggravating process.
Re: Comcast internet: "connection timeout" - Gutenberg - 09-02-2013
Update--it's the modem. They're sending a new one. Comcast says they upgraded the service to my area and it wacked out my modem.