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+--- Thread: Why Is One Mail Account 'Off-Line' on my iMac? (/showthread.php?tid=166471)
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Why Is One Mail Account 'Off-Line' on my iMac? - mrlynn - 04-20-2014
Small matter, I guess. But this morning one of my two Zoho IMAP accounts as been persistently Off-Line, but only on my iMac (10.8.5). I can send mail out, but it won't receive.
The same account on my MBP and on my iPhone works fine. The settings are the same on all three devices.
Repeatedly right-clicking and selecting 'Take Account on-line' doesn't work.
???
/Mr Lynn
Re: Why Is One Mail Account 'Off-Line' on my iMac? - Wags - 04-20-2014
I've had similar problems with my Yahoo mail on my iMac. I had to delete the account and re-enter it to get it working again. After about a dozen time I just gave up and started to access Yahoo online.
Re: Why Is One Mail Account 'Off-Line' on my iMac? - mrlynn - 04-20-2014
Wags wrote:
I've had similar problems with my Yahoo mail on my iMac. I had to delete the account and re-enter it to get it working again. After about a dozen time I just gave up and started to access Yahoo online.
That's not an acceptable solution for me; that's my main email account, and everything is stored on the iMac.
What happens if you delete an account and re-enter it? Do you lose all the history, folders, and archived email? I assume not the latter, because then you couldn't upgrade OSes, but I've learned never to assume anything.
My Yahoo accounts I access online, but they're mostly for stuff I don't care to save.
/Mr Lynn
Re: Why Is One Mail Account 'Off-Line' on my iMac? - graylocks - 04-20-2014
i have a POP account that does that from time to time. the only solution i've found is to close Mail and reopen. works fine for a while which can be a few hours or a few weeks.
Re: Why Is One Mail Account 'Off-Line' on my iMac? - mrlynn - 04-20-2014
graylocks wrote:
i have a POP account that does that from time to time. the only solution i've found is to close Mail and reopen. works fine for a while which can be a few hours or a few weeks.
So far I have quit Mail and relaunched it two times. I have also restarted the iMac. No luck.
I have also re-entered the account password, which I changed Friday. It was working yesterday.
What's causing this?
/Mr Lynn
Re: Why Is One Mail Account 'Off-Line' on my iMac? - GGD - 04-20-2014
Have you tried the Connection Doctor window in Mail to see what it thinks the problem might be?
Re: Why Is One Mail Account 'Off-Line' on my iMac? - mrlynn - 04-20-2014
I didn't even know that the Connection Doctor existed!
Here's what it says:
WROTE Apr 20 14:22:24.766 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:imap.zoho.com -- port:993 -- socket:0x7fd2808b4800 -- thread:0x7fd280a10d90
3.1230 LOGIN MrLynn **********
READ Apr 20 14:22:25.014 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:imap.zoho.com -- port:993 -- socket:0x7fd2808b4800 -- thread:0x7fd280a10d90
3.1230 NO [ALERT] Invalid credentials(Failure)
"Invalid credentials"?
/Mr Lynn
Re: Why Is One Mail Account 'Off-Line' on my iMac? - mrlynn - 04-20-2014
Hey, I just retyped my user name and password, and now it's ONLINE!
What could have changed between yesterday and today? Gad, when I think how little I understand about these 'black boxes' I build my life around. . .
Thanks for the suggestions, guys.
/Mr Lynn
Re: Why Is One Mail Account 'Off-Line' on my iMac? - Chakravartin - 04-21-2014
mrlynn wrote:
What could have changed between yesterday and today?
I can offer one scenario:
When Mail has trouble communicating with a server, it pops up a request for you to re-enter your password.
This is a dangerous prompt. The password window pops up for just about any problem Mail encounters nomatter how trivial and brief and most people mis-type their password in this box at least once. Then it saves the bad password which creates more connection errors, this time for a legitimately bad password.
Re: Why Is One Mail Account 'Off-Line' on my iMac? - mrlynn - 04-21-2014
Chakravartin wrote:
. . . This is a dangerous prompt. The password window pops up for just about any problem Mail encounters nomatter how trivial and brief and most people mis-type their password in this box at least once. Then it saves the bad password which creates more connection errors, this time for a legitimately bad password.
You would think the developers at Apple know "This is a dangerous prompt." So why don't they change it?
Is there any way for people in the field, like Chakravartin, to alert the developers to land mines like this?
I did get the p/w re-enter request for a different account the other day. And I did change the passwords for both my Zoho accounts Friday, after Zoho suggested it because of Heartbleed. But the offending account yesterday was working fine Saturday. Weird. I wonder if an invisible character got into the User Name field.
Oh well. It's working now.
/Mr Lynn