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+--- Thread: Funny if it wasn't so sad Comcast anecdote--kind of long. (/showthread.php?tid=170863)
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Funny if it wasn't so sad Comcast anecdote--kind of long. - Randalls - 09-08-2014
Just one more in a myriad of bad Comcast experiences. My mom's phone, email and cable (triple play) went out a week ago Saturday (labor day weekend). I talked to 3 different customer service persons explaining how ALL the services were gone and my senior mother needed her phone in case of an emergency. The earliest tech I could get was Wednesday. I emailed their corporate help line on Sunday and recieved a phone call on Tuesday saying that someone would be out Tuesday or Wednesday. I asked how can you sell phone service if Comcast can't guarantee repair for 4 or 5 days after the service goes out. She told me that I didn't report it as a phone outage. I assured her that I had absolutely reported it as a COMPLETE outage including the phone. She said I had not been specific and that if I had simply reported it as a phone outage they would have responded much earlier as cable and internet are not considered a necessity but phone service is.
Part 2: The tech came out and found out the cable was bad outside her condo and ran about 100 feet of new line. He said he would call and schedule someone to come out and bury it in 2 to 3 days leaving it on the ground and hanging in some small trees and bushes. Needless to say the cable burial was never done. We called Friday to check and indeed no cable burial was scheduled but according to CSR 4 it would be referred to a tech supervisor for a response. No response.
Part 3: So I called today (Sunday) and the service person told me that indeed no burial had been scheduled but he would be happy to schedule it. After 5 minutes he comes back on and says a tech call would be scheduled at 7pm Wednesday. And I said that's kind of late to bury a cable and he says....wait for it....No, that's when they would call to SCHEDULE the cable burial. I had to repeat that to the CSR and then laugh.
I love these people. Like being in the movie 'Brazil'! Now what are the odds my sweet mother will be getting a tech call on Wednesday at 7pm? It's a good thing Comcast doesn't run the fire department.
Re: Funny if it wasn't so sad Comcast anecdote--kind of long. - hal - 09-08-2014
Randalls wrote: It's a good thing Comcast doesn't run the fire department.
That's silly! I'm sure Comcast could make it a profitable operation.
:-)
Re: Funny if it wasn't so sad Comcast anecdote--kind of long. - Filliam H. Muffman - 09-08-2014
hal wrote:
[quote=Randalls]It's a good thing Comcast doesn't run the fire department.
That's silly! I'm sure Comcast could make it a profitable operation.
Pay us $180 per month or we schedule an appointment to burn your Mom's house down at 7 PM Wednesday...
Re: Funny if it wasn't so sad Comcast anecdote--kind of long. - macphanatic - 09-08-2014
You should have said that her phone and on demand was out. They respond much quicker to on demand being out because you can't make additional purchases.
Re: Funny if it wasn't so sad Comcast anecdote--kind of long. - Ombligo - 09-08-2014
Sounds familiar. When I moved into my house in 1992, it took two weeks for Time Warner cable to check to see if I could get cable at my house - despite all my neighbors having it. Then when they ran the line, the installers decided it needed to be buried and they would schedule it. Three months later we were still waiting.. We had to lift the line up to mow the yard.
Well eventually we accidentally ran over the line and called for a repair. TWC came out and laid the line again - across the yard. It took two more months of weekly calls to finally get the cable buried.
Re: Funny if it wasn't so sad Comcast anecdote--kind of long. - GuyGene - 09-08-2014
Comcast has monopoly in our area. Something needs to be done about these cable companies in America.
Re: Funny if it wasn't so sad Comcast anecdote--kind of long. - Sam3 - 09-08-2014
Ombligo wrote:
Sounds familiar. When I moved into my house in 1992, it took two weeks for Time Warner cable to check to see if I could get cable at my house - despite all my neighbors having it. Then when they ran the line, the installers decided it needed to be buried and they would schedule it. Three months later we were still waiting.. We had to lift the line up to mow the yard.
Well eventually we accidentally ran over the line and called for a repair. TWC came out and laid the line again - across the yard. It took two more months of weekly calls to finally get the cable buried.
I wonder if you kept on "accidentally" running over the line each time you mowed may have gotten their attention somewhat sooner. Unfortunately, however, you would constantly be without service.
Re: Funny if it wasn't so sad Comcast anecdote--kind of long. - eustacetilley - 09-08-2014
Filliam H. Muffman wrote:
[quote=hal]
[quote=Randalls]It's a good thing Comcast doesn't run the fire department.
That's silly! I'm sure Comcast could make it a profitable operation.
Pay us $180 per month or we schedule an appointment to burn your Mom's house down at 7 PM Wednesday...
And of course... they will be late, and will then have to reschedule.
And when they do eventually show up again, it will turn out that they won't quite have just the right Accelerant in the truck.
The next time, they will have the right Accelerant, but the wrong nozzle.
If Comcast was in charge of the Fire Monopoly during the time of Nero, Rome would never have burned.
Eustace
Re: Funny if it wasn't so sad Comcast anecdote--kind of long. - Chakravartin - 09-08-2014
eustacetilley wrote:
If Comcast was in charge of the Fire Monopoly during the time of Nero, Rome would never have burned.
It would totally have burned and at half the usual price, as soon as Google Fire asked for a permit to torch Rome.
Re: Funny if it wasn't so sad Comcast anecdote--kind of long. - Octave Doctor - 09-08-2014
Comcast really has a monopoly here....when I moved, I tried to get the local channels with converter, etc....not a chance, three local channels 20 miles away and you couldn't watch any of them.