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+--- Thread: ooma cs (/showthread.php?tid=177153)
ooma cs - Fritz - 03-06-2015
in setting up a 2nd line just now, realized that ooma has also moved their cs to poor English speaking country. Hope the service remains strong.
Re: ooma cs - space-time - 03-06-2015
do you really have to call CS or can you do it all online?
Re: ooma cs - Fritz - 03-06-2015
usually on line is fine, but for some reason it appeared they charged twice for the first year premier. so a person was a "better" idea.
Re: ooma cs - Speedy - 03-06-2015
Maybe you just had a poor quality connection.
Re: ooma cs - Robert M - 03-06-2015
Speedy,
Probably not. I've contacted Ooma about its service a couple of times in the last year or two and the reps were definitely from a country where English is not the primary language. The connection was fine but the combination of fast speech, poor enunciation and strong accents made the conversation very difficult. In the event I become an Ooma customer, I'd avoid calling the customer service and do my best to resolve issues via alternate means, i.e. email, online chatting, etc.
Robert
Re: ooma cs - Speedy - 03-06-2015
It vas a yoke, you betcha. Ooma, poor quality connection, :boink:
Robert M wrote:
Speedy,
Probably not. I've contacted Ooma about its service a couple of times in the last year or two and the reps were definitely from a country where English is not the primary language. The connection was fine but the combination of fast speech, poor enunciation and strong accents made the conversation very difficult. In the event I become an Ooma customer, I'd avoid calling the customer service and do my best to resolve issues via alternate means, i.e. email, online chatting, etc.
Robert
Re: ooma cs - cbelt3 - 03-06-2015
A pity. I noted that when I spoke to an oomanaut. Fortunately I've been exposed to a Subcontinental accent on a regular basis for decades, and even have a few words in Hindi up my sleeves to throw in.
At the same time some firms are rehoming customer service activities, or at least trying to make them fit the locality of the customer. I'm sure a customer calling from Mumbai would rather not talk to a good ol boy from Alamaba !
Re: ooma cs - space-time - 03-06-2015
Robert M wrote:
Speedy,
Probably not. I've contacted Ooma about its service a couple of times in the last year or two and the reps were definitely from a country where English is not the primary language. The connection was fine but the combination of fast speech, poor enunciation and strong accents made the conversation very difficult. In the event I become an Ooma customer, I'd avoid calling the customer service and do my best to resolve issues via alternate means, i.e. email, online chatting, etc.
Robert
You called OOMA instead of asking us here? I feel betrayed.