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+--- Thread: Anyone else have trouble with iDrive customer service? (/showthread.php?tid=195319)
Anyone else have trouble with iDrive customer service? - steveroberts - 09-24-2016
Friends,
Just blowing off steam here...
I ordered iDrive one-year service along with a wireless 1TB drive in mid-August. Great deal at $35, right?
Wrong.
The drive was defective upon receipt, but multiple calls and emails to "customer service" received no response. Finally got a live person on the phone, who very reluctantly sent out a return label and promised to replace the drive upon arrival of the defective unit. That was August 31.
I've reached out a few more times via email and phone, but nothing in response from iDrive. My last alternative has been to dispute the transaction with my credit card company.
Overall, this was a terribly bad customer and product experience. Hoping to save someone here the exasperation and wasted time.
SR
Re: Anyone else have trouble with iDrive customer service? - LyleH - 09-24-2016
Check out these customer reviews about iDrive - and Lots of Luck.
I (luckily) have never used their services. LyleH
http://revuezzle.com/cloud-backup/reviews2/idrive-review/#comments