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+--- Thread: Remotely trying to troubleshoot a high quality pdf that prints wonky (/showthread.php?tid=232364)
Remotely trying to troubleshoot a high quality pdf that prints wonky - Lizabeth - 09-17-2019
I'm at my wit's end here. Working remotely and have no color printing access. So the main office has taken over printing out sales rep stuff for me.
Out of 10 pdfs I have sent - one repeatedly won't print right. I've outlined the type, relinked photos - the works and it still doesn't print right. I thought it was a type font that may have been causing it but nope.
By wonky, I mean the type is scattered all over the page and some of the images as well. I printed the pdf to my 8.5 x 11 BW printer scaled to fit and it did fine, no problems.
What else should I be looking at to try and fix it?
Re: Remotely trying to troubleshoot a high quality pdf that prints wonky - clay - 09-17-2019
export PDFs as JPEG or TIFF from Acrobat Pro and try printing those?
Re: Remotely trying to troubleshoot a high quality pdf that prints wonky - Lizabeth - 09-17-2019
That will be next...I did find some suggestions online at Adobe that I sent them the link to: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html
Re: Remotely trying to troubleshoot a high quality pdf that prints wonky - Filliam H. Muffman - 09-17-2019
Need more info. What's the printer they are using, do you have absolutely identical version of the OS, all identical fonts, and full identical version of Acrobat?
It's been just long enough that I don't remember the exact procedure, but I used to compress/print-to-PDF inside Acrobat Pro and it would occasionally reset the font control and page layout styles so things would print properly by a third party.
Another option if you are really desperate would be to print-to-PDF by a third party utility like in LibreOffice, Foxit PDF reader, or M$ Office.
Re: Remotely trying to troubleshoot a high quality pdf that prints wonky - ztirffritz - 09-17-2019
I once encountered a PDF that would crash a computer when you tried to print. It turned out that it had a Japanese kanji font of somewhere embedded in the document that my version of Adobe really didn't like.
Re: Remotely trying to troubleshoot a high quality pdf that prints wonky - MrNoBody - 09-17-2019
Once had a PDF print problem a year ago.
File had a name like "MyChart-09212018_wec.pdf."; just by renaming it to
"appointment.pdf" the issue went away.
:dunno: worth a try :dunno:
Re: Remotely trying to troubleshoot a high quality pdf that prints wonky - Lizabeth - 09-17-2019
Thanks! Will be conferring with HQ to see what’s what.