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Instacart - lesson learned - wurm - 04-24-2020
original thread
Just an update. After placing my order yesterday I was notified that it would come yesterday afternoon. Nothing. At 10:00 this morning I received an email saying there's been a change in the delivery time (no kidding) andthat it would come this afternoon. No big deal. Just a little inconvenient.
I finally see the car pull up about 15 minutes ago, and then a few minute later drive away. I grab the bags from the doorway and was pleasantly surprised to see three cartons on Egg Beaters. I ordered 6, but that's fine. Except, they were the regular ones, NOT my requested Southwestern Style. I made it a point not to allow substitutions for that item. Some paper towels were substituted with a smaller package, which was fine, and the other two items were as ordered.
I 'm not going to be a d!ck and reduce the tip amount, but I did fill out the "problem with order" form online.
Yes, I know it's not a big thing, but all the shopper would have had to do was call or text and ask. Or better yet, just pay attention to the no substitution request. Looks like I learned my lesson with Instacart.
Re: Instacart - lesson learned - mrbigstuff - 04-24-2020
Well, sorry. Although you probably won't have to spend hours on the phone and online documenting the $100 overcharging, like me.
Re: Instacart - lesson learned - wurm - 04-24-2020
Yikes. Well, I will be keeping close tabs on that CC activity.
Re: Instacart - lesson learned - mikebw - 04-24-2020
Sorry that happened, my experience has been quite the opposite.
Did a big order last night (Costco), and the guy was very communicative about things that were OOO, and helped find substitutions. I increased the tip after drop off since he did a great job.
Re: Instacart - lesson learned - stephen - 04-24-2020
I used Instacart recently and the guy took a wrong turn and it took a bit, but he got here.
Generally have had good experiences with all delivery services in Atlanta and Birmingham. Waitr is BHM's equivalent of NYC's Seamless, and it works well, as does Atlanta's similar Zifty. Shipt (possibly bc they're headquartered here in BHM) is super buttoned-up.
Re: Instacart - lesson learned - PeterB - 04-24-2020
wurm, check out the Instacart website link that they'll email you after your order is delivered. On my last order, I reported on their website both that the shopper didn't properly refrigerate some items and that they made a lot of unapproved substitutions (the latter not really being the shopper's fault, the Instacart website was really malfunctioning that day), and Instacart ended up crediting me roughly 10-20% of my order!
Re: Instacart - lesson learned - NewtonMP2100 - 04-24-2020
......perhaps this person was 'burned' with the tip begin taken back so doesn't work as hard or.....
....perhaps there are just too many orders to get through due to demand.....
Re: Instacart - lesson learned - TheTominator - 04-24-2020
mikebw wrote:
the guy was very communicative about things that were OOO, and helped find substitutions.
I'm guessing that the things that were OOO were Cherios, Fruit Loops, and Campbell's Spaghettios.
Re: Instacart - lesson learned - wurm - 04-24-2020
I didn't change the tip, but I did try to navigate the blasted website to make my points. Sometimes I just want to write an explanation and not be forced to choose from pre-selected problems that don't really explain things. I did select "Refund" for some things, so we'll see how that works out.
Re: Instacart - lesson learned - Carm - 04-25-2020
I had some stuff dropped off at my house. Assuming it was instacart, they dropped off the groceries and left. I asked my wife if she ordered anything. She’s like no. We posted it on Nextdoor, since a lot of neighbors are on there. No response.