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+--- Thread: Apple Repair shop versus Dell's (/showthread.php?tid=40608)
Apple Repair shop versus Dell's - kap - 09-28-2007
Why does Dell require its customers to send their laptops to Dell repair shops without the HDs and batteries attached while Apple does not? Just curious.
Re: Apple Repair shop versus Dell's - Racer X - 09-28-2007
what do they do when the problem is the drive?
Re: Apple Repair shop versus Dell's - kap - 09-28-2007
An acquaintance twice had problems with the HD on his laptop. Dell just sent the replacement. I assume that'd be more economical than paying a technician to fix the problems.
Is anyone here concerned about personal privacy when you have to send in your Mac for repair?
Re: Apple Repair shop versus Dell's - timg - 09-29-2007
I don't know why they require it, but taking the HD out of a typical Apple laptop is much harder than taking the drive out of a Dell.
Re: Apple Repair shop versus Dell's - Filliam H. Muffman - 09-29-2007
It could be that if the problem is not HD related, they do not want to worry about the drive getting damaged in transit and getting sued for data loss.
Re: Apple Repair shop versus Dell's - C(-)ris - 09-29-2007
Batteries weigh a lot. I bet they save a bit on shipping if you leave them out.
Re: Apple Repair shop versus Dell's - mrbigstuff - 09-29-2007
batteries can be considered hazardous cargo in some instances, but I would doubt that reason in this case. in short, i don't know...