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+--- Thread: Stuck with an upgraded cell phone plan and no phone (/showthread.php?tid=55825)
Stuck with an upgraded cell phone plan and no phone - kap - 05-31-2008
S/O and I are on a family plan. Our contract expires this month. Last month I tried a new phone and upgraded my plan. I didn't like the phone and decided to wait until the end of this month. On my behalf, before the 14 day deadline S/O returned the phone to the ATT store (not a mall kiosh) where I signed up for the upgrade. Now that we are both ready to renew our contract with the new phones we like, ATT customer service reps told us that I cannot because my plan has already been upgraded! I told them the story. They said there is nothing ATT can do. Neither is ATT responsible for independently owned stores! I have to prove that the phone has been returned to the said store and the salesrep must call ATT to confirm it. Calls to the salesreps have not been returned. Now I am stuck with a new plan with no phone. No docs were given to S/O when she turned it the phone. So I have no proof. What to do? Any idea? TiA
Re: Stuck with an upgraded cell phone plan and no phone - Black Landlord - 05-31-2008
Sounds like your wife has to go to the store and ask for something resembling a receipt.
Re: Stuck with an upgraded cell phone plan and no phone - davester - 05-31-2008
Your post is confusing to me. You said that you got the phone at the ATT store but the ATT folks say you got it at an independent vendor, not ATT. Which is it? If it's an ATT store then I'd just go in there and give them a piece of my mind. If it's an independent then you have to go in and talk to the store manager in person about reupgrading and giving you the phone you want.
Re: Stuck with an upgraded cell phone plan and no phone - space-time - 05-31-2008
one word: prepaid!!!
Re: Stuck with an upgraded cell phone plan and no phone - kap - 05-31-2008
[quote davester]Your post is confusing to me. You said that you got the phone at the ATT store but the ATT folks say you got it at an independent vendor, not ATT. Which is it? If it's an ATT store then I'd just go in there and give them a piece of my mind. If it's an independent then you have to go in and talk to the store manager in person about reupgrading and giving you the phone you want.
The store only carries ATT phones but the customer service reps couldn't locate the store on their dbase, which only stores the actual ATT stores, I don't understand the logic of that either. So it is my sole responsibility to prove that I have returned the phone to a 'legitimate' ATT store.