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+--- Thread: Verizon, The New Apple? (/showthread.php?tid=69315)
Verizon, The New Apple? - Markintosh - 12-30-2008
In terms of customer service...
So this week Mrs Markintosh (aka montreal spiced GF) washed my Chocolate 3 phone. It went through the full on wash cycle. We immediate removed the battery, opened all ports etc and placed it near the wood stove for a couple of days to keep it warm. In the meanwhile, I activated my old phone.
For the record, the phone went through a similar wash and dry cycle about 6 weeks ago (my fault) and came out working perfect after 2 days of drying.
This morning, the Choco would not recognize the battery, but otherwise seemed to start the boot process fine. So having nothing better to do in this arm sling, took a trip to the Verizon store. Made a full confession to the laundering as the moisture dots were redder than Santa's suit.
I simply asked to borrow a battery to check to see if the phone was functional. The rep asked if I had insurance...nope. He then offered to do a courtesy replacement if I paid for a new battery. 32 bucks total. The FRU refurb was in brand new condition.
Then he offered to transfer my contacts, which often they try to charge $10 to do...and while he was at it, he transferred my pics and videos. No charge. The whole process took about 30 minutes and he made one small sale.
As much as I would like to have an iPhone...tough to beat the Verizon coverage and customer service.
Re: Verizon, The New Apple? - mikebw - 12-30-2008
lucky.
my wife once spilled grapefruit juice in her phone, red dots were showing, but the guy said if we wanted to pay for the insurance today we could file a claim tomorrow and get a new phone, so we did...
Re: Verizon, The New Apple? - ztirffritz - 12-30-2008
That is good service. That is how someone builds a successful business.
Re: Verizon, The New Apple? - Doc - 12-30-2008
Was the store empty?
Re: Verizon, The New Apple? - Markintosh - 12-30-2008
No it was insanely busy. When I signed in, i was 8th in the queue for technical support. I've never seen more that 2 or 3 in line before. And while the guy was helping me, the queue only got longer.
Re: Verizon, The New Apple? - Pam - 12-30-2008
Phfft. I bought a belt clip from them for my phone. Supposedly designed for my phone. However the way the clip was designed you could not open the phone to use it without first removing it from the clip. And the two plastic pieces used to grip the phone, and prevent you from opening it, broke after removing the phone a couple of times. Their response? No returns, no exchanges, no money back, you're SOL.
Re: Verizon, The New Apple? - davester - 12-30-2008
I wouldn't base a decision to go with Verizon on one data point. Personally, when I've dealt with Verizon in the past the local store reps were aloof buttheads. Not only that, but they disable many of the factory features on the phones (i.e. most bluetooth functions) they sell so that they can sell you network-based versions of those same features.