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+--- Thread: Ebay seller not responding ... (/showthread.php?tid=86360)
Ebay seller not responding ... - decocritter - 10-20-2009
I bought something on September 30 with free shipping and his buy it now price. Paid with Paypal.
I have yet to receive it.
Seller has not responded to 2 emails asking if and when shipped. His auction says will ship within 3 days of being paid for. I asked my regular Post Man if he has tried to deliver any packages, he says no.
I really want the item, and the guy is still selling multiples of this.
I cannot understand the lack of one piece of communication since I purchased this item from a seller with good feedback and a "store".
I do not want to give him negative feedback, but .....
Re: Ebay seller not responding ... - Black - 10-20-2009
Next step is to get contact info and call.
Re: Ebay seller not responding ... - decocritter - 10-20-2009
how do you get contact info Black?
Re: Ebay seller not responding ... - pRICE cUBE - 10-20-2009
FIle a claim on Paypal and state the facts. The $ from the sale will be frozen until the seller does his/her part.
Re: Ebay seller not responding ... - Black - 10-20-2009
pRICE cUBE wrote:
FIle a claim on Paypal and state the facts. The $ from the sale will be frozen until the seller does his/her part.
?? Call the seller first-- maybe the e-mails are getting lost.
SOP.
Deco, the instructions are there-- you have to poke around.
Re: Ebay seller not responding ... - decocritter - 10-20-2009
It was paid for. I just filed a dispute on resolution at paypal asking for shipping date and method, and for seller to please contact me.
Maybe he is on vacation, sick or dead .....
Re: Ebay seller not responding ... - hal - 10-20-2009
Many sellers do not reply EVER - it's the way some do business. Remember, many people do not speak english or they figure that you'll get it in a day or two - no need to reply. A LOT of seller do that.
WHen you are concerned, the first step you've already done - emailing twice.
If that doesn't get a response, request user info from ebay (this will give the seller your info too) http://shop.ebay.com/ebayadvsearch/__W0QQ_advZ1QQ_dmdZ1QQ_ipgZ50QQ_sofindtypeZ9QQ_sopZ1?_rdc=1. If there is a phone number call it and get answers. If you don't get any within 24hrs, call again saying that you're just too nervous to sit idly by - PLEASE respond before I have to have paypal get involved.
IF there is no contact info that is legit, you'll get you money back TODAY if you call ebay customer service.
Re: Ebay seller not responding ... - decocritter - 10-20-2009
I just found the sellers phone number by checking "details" of my paypal payment transaction on the dispute I filed.
Number is legit, but no answer, as it is a business. There website link shows they are going out of business and links back to the ebay store.....
Re: Ebay seller not responding ... - Black - 10-21-2009
hal wrote:But not necessarily this one. Why be a jerk off the bat when less hostile measures might produce the desired result?
Many sellers do not reply EVER - it's the way some do business.