Need support software for trouble tickets

[M A V I C]

Blah, http://osticket.com/ looked very promising but it has no client side knowledge base. http://otrs.org/ and http://forge.mysql.com/wiki/Eventum look promising, but haven't really figured them out yet.

[decay]

not sure how much PeopleSoft by Oracle costs.

see this page:
http://medicine.utah.edu/faculty/support.htm

School of Medicine Computer Support Guidelines
We would like to request that all of you use the following guidelines when requesting computer support:
Trouble Tickets

We use a program to track the problems and also to assign out the work. This program will assign priority according to the type of problem you are experiencing. You can submit a trouble ticket into Remedy by clicking on the link to the left.

To use this method and submit a troubleticket, you must know your Peoplesoft ID#. It is an eight-digit number that is located on your employee identification card. You can also find it on your pay stub directly below your name at the top in the middle. Many of you may be using it already in Kronos.

Click on "Trouble Ticket". You will then be asked to enter your Peoplesoft ID#. Then click "Computer Type" and select your type of computer.

Enter the details of the problem you are experiencing. In the content of this box please be as descriptive about the problem as you can. Include any error messages that you are getting. If you are having printing problems be specific about what type of printer you are using and if it doesn't print from all applications or if it isn't printing from just one but the other applications are printing fine. Also indicate whether or not you have rebooted.

[space-time]

trac

http://trac.edgewall.org/