Potential Ebay Dispute. Need advice!!!

[aquilles10]

So I sold a non-working Powermac G4 on ebay, and clearly stated that the motherboard was fried, and that the processors worked great until the computer crapped out on us. I put "for parts / repair" in the title and clearly said in my return policy that the computer was being sold AS-IS.

Now the guy is calling my house and left a message(I put my home phone in the ebay contact info. D'oh!) wanting a "partial or full refund" because he claims that one of the processors is no good. How should I handle this?

On one hand, I sympathize because the computer was in worse shape than we both realized, but on the other, I clearly stated that it was as is. From my auction:

"This G4 Power Mac is being sold AS IS. There is no warranty offered. It will NOT boot up. The logic board must be repaired or replaced. There is NO warranty offered or implied."

He paid using Paypal if it makes a difference. Thanks in advance!

[Paul F.]

<"This G4 Power Mac is being sold AS IS. There is no warranty offered. It will NOT boot up. The logic board must be repaired or replaced. There is NO warranty offered or implied."

That pretty much covers it...

I'd send him a screen shot of that part of your auction, circled in red.

(I'd also be ready to send the same picture to PayPal if he starts a dispute claim).

[Robert M]

aq,

Paul nailed it. You clearly stated the condition of the machine and that it was being sold "as-is". The seller accepted those terms upon placing his bid. It sounds to me like the bidder never bothered reading the fine print. That's his problem. Not yours.

Send him a short but polite letter stating the terms of the sale. Point out that he accepted the terms and that you will not refund any of his money. Include a screenshot as described by Paul. No doubt, the individual will give you negative feedback and dispute it.

Fortunately, you have documentation on your side that confirms the condition of the machine and the terms of sale. Use it to your advantage. If the buyer claims you mislead him, etc in negative feedback simply post a response pointing out the details and everyone will know truth. Do the same with the individual who handles disputes if it comes to that.

Robert

[aquilles10]

This is what I was thinking too. But the guy left a message on my answering machine in a very matter of fact tone that I need to refund him money like I had misled him.

I'm typing up an email response to him with a pdf file of the listing with the Return Policy circled in red.