help-desk application

[kap]

what is the best or popularly used in this day and age?

[BigGuynRusty]

[quote kap]what is the best or popularly used in this day and age? For what usage?
10 person shop?
Aerospace?
Software developer?
5,000 person shop?
Hardware/Software?
Why don't you use the one they are already using where you got hired?

BGnR

[MacMagus]

For what?

Call-logging and messaging?

E-mail and web-submissions from clients?

Enterprise or small-business?

[kap]

[quote MacMagus]For what?

Call-logging and messaging?

E-mail and web-submissions from clients?

Enterprise or small-business?
Keeping track of computer technical support issues in the learning resources center of a local junior college. It should log phone calls and email submission from students, staff and faculty.

[voodoopenguin]

Do you have a medical problem? We can all give advice here.

[ztirffritz]

Try this:
http://manageengine.adventnet.com/produc...index.html

This is what my company is using. It has been pretty stable and reliable. You don't mention what platform you're working on, but this is entirely web-based so it doesn't matter to the clients. The back-end is Windows though.

[kap]

[quote ztirffritz]Try this:
http://manageengine.adventnet.com/produc...index.html

This is what my company is using. It has been pretty stable and reliable. You don't mention what platform you're working on, but this is entirely web-based so it doesn't matter to the clients. The back-end is Windows though.
The entire Learning Resources Center uses Windows XP workstations. Web-based is what they are looking for since there are departments that utilize Macs. I will suggest the software to the IT department heads. Thanks! Personally, I have used Oracle, Vantive and UCLA own version of help-desk application from my previous employments. Oracle is the most powerful one. It would be an over-kill for the college of this size and budget.

[clay]

here's one that I've seen used in several places:

http://www.kayako.com/supportsuite.php

[Cary]

The 2 largest players:

Remedy:

http://www.bmc.com/products/proddocview/...72,00.html

HP Service Center:

https://h10078.www1.hp.com/cda/hpms/disp...jsp?zn=bto&cp=1-11-15-121^1488_4000_100

Cary