Anyway to ressurect an old Mac.com email address?

[chopper]

Trying to help out a friend who had a .mac email address that he was paying for every year, and that he had given out to countless business contacts.

To say the least he is not an IT guy.

So, sometime in the last whenever, his secretary decided to get new email addresses for everyone in the office using a new domain. She never did any forwarding from his old .mac address, but set his computer up to send and receive using the new email.

She also is not an IT person.

So she decided he no longer needed that old .mac/me/icloud address and killed the account.

He has had people telling him that his email has been bouncing for a while but he thought it was to do with his new account size limit being smaller. He just discovered that the old .mac address no longer works today.

Any suggestions?

[Gilbert]

I wonder how she killed the account? If she 'killed' it by not renewing it (back when it was a paid service), then it may be gone for good.

I read this the other day on Apple's website in reference to the icloud.com email addresses:

"If you had a working @mac.com email address as of July 9th, 2008, kept your MobileMe account active, and moved to iCloud before August 1st, 2012, you will be able to use @icloud.com, @me.com, and @mac.com email addresses with your iCloud account."

http://support.apple.com/kb/HT2623

Only recommendation would be to contact Apple directly and see what (if anything) can be done.

[lazydays]

I have some experience with this linked to a prior thread regarding my grandparents computer theft. Here is what I learned:

If you had a .mac email address and did not move it to icloud by the date they specified (now passed) that email address has been deleted. There is no way to resurrect the email address even if you call the apple 800 number and offer to pay.

You CAN create a new email account using the same address but only with the @me.com or @icloud.com domains.

So my grandparents used to be Name@mac.com and by default Name@me.com but both of those have been deleted since they did not move to icloud. They can now register as Name@me.com and Name@icloud.com but not @mac.com.

Clear as mud?

[lazydays]

To add a little more info. For those of us that did move our mobileme accounts over to icloud we can now use name@mac.com, name@icloud.com or name@me.com. At least apple is keeping it simple. (sarcasm)

[chopper]

I wonder if I bought a new address from Apple whether mail sent then to a name@mac.com email address will forward to name@icloud.com?

[lazydays]

You cannot "buy" an email address anymore but you can register an apple id which would work with @me.com and @icloud.com but not with @mac.com

[Gilbert]

Just a bit more clarification, if you open an account today (or any time since Sept 19, 2012) you will only get an @icloud.com email. No more @me.com addresses are being given out to new Apple IDs.

[modelamac]

chopper wrote:
Trying to help out a friend who had a .mac email address that he was paying for every year, and that he had given out to countless business contacts.

To say the least he is not an IT guy.

So, sometime in the last whenever, his secretary decided to get new email addresses for everyone in the office using a new domain. She never did any forwarding from his old .mac address, but set his computer up to send and receive using the new email.

She also is not an IT person.

So she decided he no longer needed that old .mac/me/icloud address and killed the account.

He has had people telling him that his email has been bouncing for a while but he thought it was to do with his new account size limit being smaller. He just discovered that the old .mac address no longer works today.

Any suggestions?

Once the "old account" was killed, there is no turning back UNLESS he sets up an iCloud Apple ID. Apple may not let him do that, stating that user name is in use (even though it was his).

My username@mac.com turned into username@me.com and then into username @icloud.com without any effort on my part. I did maintain a MobileMe account, and still have the 25GB of storage through September 2013, courtesy of Apple.
I can still send and receive email using the mac.com address. All such mail appears in my iCloud.com mailbox.

Your friend may attain his goal simply by using that username when he sets up his iCloud.com mail. Hopefully that old email address will convert to iCloud.com as mine does, but it will have to be established as a legitimate Apple ID.

[decay]

i use confusion@deadsteve.com