Apple sez FU...FU to busted Apple Display

[bazookaman]

Well...not really. But they won't fix it. They could not reproduce the problem so they won't do anything. They want me to bring in my Mini now.

[hal]

You can't blame them for not fixing/replacing a unit that works perfectly well.

I brought my TB monitor in last week. It was easy to determine that it was defective and they took it in to be repaired. I was done in 15 minutes.

[GGD]

Also, if they can't see / make it happen, then they can't be sure if they actually fixed it either.

[Black]

bazookaman wrote:
Well...not really. But they won't fix it. They could not reproduce the problem so they won't do anything. They want me to bring in my Mini now.

Sounds like someone there has a crush on you. Try turning off the charm?

[RAMd®d]

You can't blame them for not fixing/replacing a unit that works appears to work perfectly well.

That's what I was thinking in the previous post.

In some cases they might not believe someone. In others it just doesn't make sense to guess and replace parts on hearsay. You could end up making a second trip.

Intermittent electrical problems are a RPITA.

[gabester]

I can remember when, back in the day, I worked for an independent Apple Authorized reseller and we had a customer with a 21" Apple Studio Display that they said would intermittently stop working. None of the other technicians could reproduce the issue, so I hooked it up to my workstation and used it for 2 days. No problem. On the third day it randomly powered off. I turned it back on, and used it for another day without incident. On the fifth day it shut off for the third time randomly and my gut instinct from my observations was that it seemed to happen whenever I closed a window.

So I tried to reproduce this by opening and closing a bunch of windows from the finder. After 20 minutes it occurred again. More windows, caused it to happen in another 5 minutes.

Spent another 20 minutes writing an Applescript to spawn thousands of folders and open them as windows and randomly resize and move them around. This script could reliably cause the problem to occur within a minute.

Sent it off to Apple with the script (which I probably still have a copy of somewhere... but this was before the days of spotlight I'd really have to dig for it as it was more than a decade ago.) Apple replaced the customer's monitor.

Unfortunately, all I got for my efforts are the memories.

[IronMac]

RAMd®d wrote:
Intermittent electrical problems are a RPITA.

You said it!

[M A V I C]

I guess I should be extra happy Apple replaced the logic board in my display even though they couldn't repro the issue. They said if the issue continued, they'd replace the PSU too. They already did the cable when it failed (easy to repro.)

They did specifically tell me that video is good enough proof to get it replaced. So it looks like you'll be recording yourself now.

[bazookaman]

You can't blame them for not fixing a problem that they can't reproduce huh?

Let me remind everyone that the FIRST time I took it a week or two ago with the same problem, they replaced the power supply. It was no muss no fuss. They didn't reproduce the problem. They didn't do anything at all...except replace the power supply...ON MY WORD. So apparently that "fixing something that they can't reproduce" is an entirely subjective rule.

Add to that, I hooked the monitor back up this morning. Worked on it for about an hour and the screen flashed.