05-05-2015, 07:19 PM
cbelt3 wrote:
1) You just return the modem. GET A RECEIPT. Then be prepared to call and complain when they continue billing you for the modem.
2) When I switched out our modem with one I purchased I just activated it using their instructions.
http://www.timewarnercable.com/en/suppor...ation.html
FWIW, that's a pretty goshdarned good price.
1) I avoided this problem by going with my own modem from Day One with TWC. An additional benefit to this approach is the modem pays for itself that much sooner.
2) TWC has pretty detailed instructions on how to purchase and activate your own modem on their web site:
http://www.timewarnercable.com/en/suppor...modem.html
http://www.timewarnercable.com/en/suppor...ation.html