Office “work or school” account that is not ...

[deckeda]

The wife has two MS account logins, like so many other miserable people who didn’t understand the resulting pain of that.

The first one used a Gmail address as the username, a personal account. She subsequently used this to get a basic 365 subscription for Office apps (including Outlook, I think, but not an Exchange relationship.)

Fast forward, and she bought a G Suite subscription and used that to host her own domain and resulting custom email address.

Her MS account panel still shows the Gmail address but as an alias. She setup her custom email address to be the primary username, and that’s the one that appears within Office apps for example. The custom email address is what’s used for correspondence.

*****
So now ... Teams.

Someone at some company she collaborates with set her up as a Guest in Teams. Her primary MS username (the custom email address login) would not work, but the Gmail alias does.

She sees the dreaded “It looks like you@customemail.com is used with more than one account. Which account do you want to use?

Work or school account
Personal account

Of course, only choosing Personal works because the only type of account she really has. Choosing the other results in an error because Microsoft is retarded.

So what’s the problem? Teams will only log her in as being the @gmail.com identity. It wants to imply the custom email address login is with a different MS account. It’s not. It can’t be.

MS says the most common fix is to rename the personal account (use a different email account or alias or choose. a new primary address.) This is all irrelevant and would never work.

The other fix is to “contact the organization” ... “Where an organization’s .com domain name matches that of your personal account, you can contact the other organization to ask them to remove your name from their email lists.”

Lists? Has Google/G Suite added her custom email address to some “list” and shared that with MS? G Suite is by definition a “business account” but so what?

[Sarcany]

The company created a Microsoft business account when they invited her to use Teams.

https://docs.microsoft.com/en-us/microso...add-guests

They may have to have their admin remove her to set things right.

Then, she can pick another address for Teams, or they can add an account for her at the organization.

[deckeda]

If the company added her custom email address as an account it’s not working. The only way she can join them is with her Gmail address, which she also provided them. In fact, if she chooses “work or school” account for the custom email login it won’t work.

For expediency she gave them the personal email address, a mistake in my opinion.

[Sarcany]

deckeda wrote:
If the company added her custom email address as an account it’s not working.

They co-opted her email address for a credential, but gave her no licenses. They need to delete her credential to set it back.

[deckeda]

Alrighty ... so would them correcting that then properly make it appear to Microsoft that she no longer has a work-school-business account?

[Filliam H. Muffman]

Sigh.

It should be easy for the network admin of the company that invited her to change it, assuming they are competent. They really should have made a NEW account for her on their system and given her a unique login. Ideally, "the wife" would use that unique login on a machine running Win10 Pro for the best networking/compatibility results.

I have not use Teams but I can see it might confuse people who don't have a good foundation in network/user privileges.

I have taken Network, Exchange, SQL Admin, and a few other M$ classes, and I don't log in to any of my personal machines with a M$ account.

[deckeda]

Any “new login” would want to reflect who she is to the inside users. As an outsider, that identity appears to take the form of an email address, not a regular Firstname Lastname. Which is clunky.

My understanding of any compatibility lies with however their account is permissioned among whatever the relevant Azure/ Active Directory (is that still a thing?) domains that control all of that, whether or not they’re External or Guest and so on.

I really don’t see why it would matter if they’re running a PC or not.

[Sarcany]

deckeda wrote:
Alrighty ... so would them correcting that then properly make it appear to Microsoft that she no longer has a work-school-business account?

It should, but you need someone competent doing the admin.

Option #2 is for her to replace her Microsoft ID for her personal 365 subscription. I'm not 100% certain that this will work when the primary has been taken by an institution like this, but in the past I've been able to change the email address associated with Office licenses by adding a second email address in the account settings and after verifying it I was then able to make it the primary email address. Then deleted the old primary address.