03-05-2007, 06:31 PM
Hi,
Wanted to share a great Apple customer service story. I bought the original Black MacBook CoreDuo during the first week or so when it was released. The machine was great to use but there were some early production glitches: Over-heating, the lid creaked a bit when opening and closing, some AirPort wireless connection issues and one of the RAM slots' mechanism was somewhat stuck. I sent the MacBook to Apple twice recently and upon calling them again due to the fact that the RAM slot issue had not been fixed, they connected me with a customer service specialist and they offered to replace my MacBook Core Duo with either a new Core2Duo or a MacBook Pro for the difference in retail cost. I opted for the MacBook Pro and a few days later I am a haapy owner of a new 2.16 MacBook Pro Core2Duo. The entire process was very pleasant and Apple even sent me the replacement computer before receiving the defective unit (all they requested was proof from FedEx that the MacBook had shipped). Apple covered all the shipping and overnighted my new MacBook Pro. All in all great service. I've been using Macs since 1997 and just wanted to share a positive experience. Cheers.
Wanted to share a great Apple customer service story. I bought the original Black MacBook CoreDuo during the first week or so when it was released. The machine was great to use but there were some early production glitches: Over-heating, the lid creaked a bit when opening and closing, some AirPort wireless connection issues and one of the RAM slots' mechanism was somewhat stuck. I sent the MacBook to Apple twice recently and upon calling them again due to the fact that the RAM slot issue had not been fixed, they connected me with a customer service specialist and they offered to replace my MacBook Core Duo with either a new Core2Duo or a MacBook Pro for the difference in retail cost. I opted for the MacBook Pro and a few days later I am a haapy owner of a new 2.16 MacBook Pro Core2Duo. The entire process was very pleasant and Apple even sent me the replacement computer before receiving the defective unit (all they requested was proof from FedEx that the MacBook had shipped). Apple covered all the shipping and overnighted my new MacBook Pro. All in all great service. I've been using Macs since 1997 and just wanted to share a positive experience. Cheers.