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I am overseas, my wife just got to the States and is trying to set up her internet at my mother's house. My brother has set up a Comcast cable modem (apparently) and my wife is trying to connect to the internet with it via ethernet. A wireless router is ordered, but not there yet.
She can't decipher all of the paperwork. I'm on a lousy dial-up connection and navigating the Comcast website for a simple how to connect guide is a pain. Can anyone give me a quick guide to configure her Mac (10.6.4) to get online? Either that, or a link to a Comcast page.
Thanks.
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Here's a
link
It may be more than she needs. A call to Comcast tech support might be in order. They'll need the MAC address on the cable modem.
Oh, and if it's a Motorola Surfboard, there's a "standby" switch on the top that's easy to bump. Symptoms are that the modem will go through all lights on the front upon being plugged in and then they'll turn off.
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Comcast will talk to her for free. usually very helpful.
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Once the modem and internet service is setup with Comcast, then you just need to connect the Ethernet cable to the Mac, and power-cycle the Cable Modem.
The Mac just needs to be setup to use DHCP on Ethernet (it's default), so nothing would need to change.
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Come to find out, they only supplied a USB cable. No wonder it didn't work! I told her to go to a store for an ethernet cable.
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There's probably an ethernet cable in the box the modem came in. She might have mistaken it for a phone cord.
