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I was having issues with my iPhone 6+, I had episodes where the apps would scroll but the home row of apps would not launch. Of course I couldn't duplicate in the Apple store but I did have a video. They Ran diagnostics and it showed a lot of app crashes and freezes. He said the apps that were crashing were backround apps like "Dash Command", well that's a boughten app. Combined with the video they gave a new phone.
I had checked inventory prior to my visit and they had none. The genius checked and says we have one. Out comes the "new" phone in a small flat box with nothing else, I ask if it's new, he says yes. I'll have to take his word, the refurbs look new as well.
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My wife's new iPad suffers a broken screen. "Sure, we can fix it, just be a second." They brought out a replacement iPad. Granted, she had to pay for a new screen replacement but since it was the current model just swapped it out. Made sense.
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deckeda wrote:
My wife's new iPad suffers a broken screen. "Sure, we can fix it, just be a second." They brought out a replacement iPad. Granted, she had to pay for a new screen replacement but since it was the current model just swapped it out. Made sense.
Really? I did that last year and they gave a refurb, or so I thought.
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I have no idea how they handle such things, but it wouldn't be out of the question I wouldn't think if they also had on hand a small portion of genuinely new products that served as replacement products such as this. They know something like this will happen with "x" amount of product so they save packaging costs, are able to ship them more efficiently, etc. by using a smaller, plain wrapper, so to speak. Not that they are hurting for money, but if they are not doing this then they should be. I'd be surprised if it wasn't a new product.
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Catzilla wrote:
[quote=deckeda]
My wife's new iPad suffers a broken screen. "Sure, we can fix it, just be a second." They brought out a replacement iPad. Granted, she had to pay for a new screen replacement but since it was the current model just swapped it out. Made sense.
Really? I did that last year and they gave a refurb, or so I thought.
New refurb, heh, yes.
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Well. if they repaired your original item, that would be, in fact, refurbished.
So wouldn't receiving an Apple refurb from the back room to replace your unit seem completely reasonable?
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DeusxMac wrote:
Well. if they repaired your original item, that would be, in fact, refurbished.
So wouldn't receiving an Apple refurb from the back room to replace your unit seem completely reasonable?
That seems to be a gray area, if you paid more for new and it was defective should they give you a cheaper refurb? My phone was less than two weeks when I made the appointment.
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Yeah but that's potentially a never-ending circle jerk, given that absolutely new is sometimes worse than a "refurb" if and when the new is well, defective. Sure, rarely happens, but it does happen. A fixed or refurbed one is essentially perfect, more so, really, than new because a human actually checked it all out completely.
I wouldn't want another brand-new MBP like I bought 2 weeks ago. It was defective. When it went to the service center in Houston they checked out everything, including stuff I can't check out myself yet such as the Thunderbolt ports and SD slot. And then back at the store a Genius confirmed the fix personally. I'll gladly take that deal if I have to.
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Catzilla wrote:
[quote=DeusxMac]
Well. if they repaired your original item, that would be, in fact, refurbished.
So wouldn't receiving an Apple refurb from the back room to replace your unit seem completely reasonable?
That seems to be a gray area, if you paid more for new and it was defective should they give you a cheaper refurb? My phone was less than two weeks when I made the appointment.
How do you know the refurb wasn't 1 hour old? Unless it is DOA the day you got it and you only tried it once that argument doesn't really hold up. Regardless, if you are within the return period from the seller just return it and get another new one. Outside that period you get a refurb.
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