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Several weeks ago one of our Samsung Smart TVs failed during a lightning storm. Really strange - everything worked except the HDMI ports. The repair was done by Best Buy Geek Squad and was paid for by my Chase Freedom Visa extended warranty benefit. That's the good news.
A while after the repair was done, I fired up the Samsung Netflix app only to see a greeting for Jamie and a list of movies that looked nothing like my queue. Apparently they had installed a refurb board that had come from a TV owned by a guy named Jamie. Try as I might, I could not find a way to log out of that account and log onto mine. Not a big deal since I could get to Netflix via my AppleTV.
A few days ago I decided to do a search to see if I could find a fix using a string like "How to deactivate a Netflix account on a Samsung TV" It must be a common problem as there are a lot of links. Here is what one said that actually worked.
"After some digging around the net I found this little gem that finally worked. For those familiar with the Konami Code you’d think it was a total joke. Turns out it actually is the way to deactivate the link and apparently works for other similar devices like smart TVs and devices that use a simple web login interface. Simply on your remote control press: up, up, down, down, left, right, left, right, up, up, up, up. On the Samsung a grey settings screen will popup with your account information and an option to deactivate."
Here is the link:
http://reverb.madstatic.com/blog/2012/04...smart-hub/
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So? Did it work?
Oh, and the link didn't work for me? Not sure why...
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mjg,
Yups! I learned about that way back when I tried logging out of the account to see if logging in again would bring up a choice of users like the Netflix app on the Amazon Fire TV stick, Roku, AppleTV and iOS devices. No such luck. Samsung hasn't updated the app to allow you to choose the NetFlix user. Very annoying and one of the reasons I use the AppleTV for NetFlix and the TV itself for all of the other services, i.e. Amazon VOD.
The inconvenience of logging out is ridiculous. That they haven't updated the app to provide support for different users of the NetFlix account is even worse. It's one of downsides of having the smart features built into the TV instead of going for a dumb model and relying on a media box.
Robert
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Spiff - sorry about the link. There was a quotation mark at the end of it. It has been corrected.
It worked. Said so at the end of the third paragraph.
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(makes a note never to buy a Samsung Smart TV...)
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Paul,
Trust me. This isn't a reason to avoid Samsung Smart TVs. My parents, brother and I each have them and so far they've been great TVs.
Robert
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Robert M wrote:
Paul,
Trust me. This isn't a reason to avoid Samsung Smart TVs. My parents, brother and I each have them and so far they've been great TVs.
Robert
If they "forgot" to have a way to log out of an account, what ELSE did they "forget" in the way of software features? I'll pass... lots of good Smart TV's out there.
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Paul,
They didn't forget to have a way to log out. They just don't make it easy. 'course, this assume Samsung itself is responsible for the app. That may not be the case. NetFlix could very well have created the app for them.
Robert
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Paul F. wrote:
[quote=Robert M]
Paul,
Trust me. This isn't a reason to avoid Samsung Smart TVs. My parents, brother and I each have them and so far they've been great TVs.
Robert
If they "forgot" to have a way to log out of an account, what ELSE did they "forget" in the way of software features? I'll pass... lots of good Smart TV's out there.
Not really. Smart TVs tend to be worse than separate boxes precisely for these reasons. I have three and between services being stripped away, apps never being updated to support features of the service, it is much cheaper to buy a sub $100 box every three years or so than worry about the built in smart features.
I have some hope the Roku TVs will be different, but the Roku 2 that was being sold new (and some stores still have old stock) just a couple months back does not support multiple profiles on Netflix, even though the HDMI stick with essentially the same internal hardware does support the feature. I hope Roku TVs don't fall under the same artificial marketing product differentiation.
To be pedantic, you can log out of Netflix on the Samsung TV, you just need to hit the special user mode. Apparently. Also of note, you can deactivate your devices from the Netflix website, but this might be an all or nothing proposal. Amazon, on the other hand, does allow for per device deactivation from the Amazon website. Honestly, as much of a pain Samsung has made this procedure, Netflix should consider per device deactivation. It does come in handy.
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Paul F. wrote:
[quote=Robert M]
Paul,
Trust me. This isn't a reason to avoid Samsung Smart TVs. My parents, brother and I each have them and so far they've been great TVs.
Robert
If they "forgot" to have a way to log out of an account, what ELSE did they "forget" in the way of software features? I'll pass... lots of good Smart TV's out there.
Any tips on the merits of the different brands of smart TV? I will soon be in the market for one.
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