New iMacs arriving in broken condition

[C(-)ris]

I doubt it is luck. Apple probably knew a small percentage of machines would be damaged in transit with the new packaging, but they saved more than those cost. Just a business decision. Also, contrary to what the internet know it all's think, you DON'T want padding pushing directly on the glass. Packaging directly touching the glass would provide a direct conduit for shock from the outside of the box to the glass panel resulting in breakage. The correct method for packaging an LCD is to have the panel floating in the middle with air around it and the supports be on the outside corners.