12-02-2009, 07:48 PM
Looks like the initial quote above is from http://www.ifoapplestore.com/db/2009/09/...-walk-out/
I didn't read all of the comments, but they seem to paint more of a picture. Management and store employees seem to agree that they hire "kids" and it's often their first real job. They seem to be upset with the low wage and the fact that promotion is based on performance.
I miss the days of Apple stores when I could ask the "Genius" 20 questions and he'd likely know the answer to all. And if he didn't, there was that red phone he could call and get an answer. Now they might know how to reset an iPod, but anything beyond that they are clueless. "Your Mac can't burn discs? Ok, we have to ship this back to Apple." Some here may remember when we had a GTG at a local Apple store when I dropped of my PB for repairs. The Genius disassembled it in front of me and diagnosed it there. Now they don't even open it up, they ship it back to Apple.
Their retail stores now are just retail sales for the most part. There no real knowledge at the stores anymore, and certainly not on the sales floor.
I didn't read all of the comments, but they seem to paint more of a picture. Management and store employees seem to agree that they hire "kids" and it's often their first real job. They seem to be upset with the low wage and the fact that promotion is based on performance.
I miss the days of Apple stores when I could ask the "Genius" 20 questions and he'd likely know the answer to all. And if he didn't, there was that red phone he could call and get an answer. Now they might know how to reset an iPod, but anything beyond that they are clueless. "Your Mac can't burn discs? Ok, we have to ship this back to Apple." Some here may remember when we had a GTG at a local Apple store when I dropped of my PB for repairs. The Genius disassembled it in front of me and diagnosed it there. Now they don't even open it up, they ship it back to Apple.
Their retail stores now are just retail sales for the most part. There no real knowledge at the stores anymore, and certainly not on the sales floor.