12-03-2009, 01:12 AM
I think all the major companies put their front line tech support people on a script. They have absolutely no freedom to do anything which makes sense. I had a senior person at Earthlink insist that this works fine for 90% plus of their customers.
But it comes across as their being run by complete idiots. I think in the long run this will hurt them.
Good luck.
- Winston
But it comes across as their being run by complete idiots. I think in the long run this will hurt them.
Good luck.
- Winston