07-16-2010, 05:32 PM
10:28AM "Now when we look at this data, it's hard to escape the conclusion that there is a problem, but that problem is affecting a very small number of users. I get emails saying the phone works perfectly, and they can't understand what this is all about. So we think it's affecting a small batch, but it has to do with inherent problems in smartphones. But we want all of our users to be happy."
10:27AM Now Steve is going down the list of these factors. Smartphones have weakspots, AppleCare has not been slammed with complaints, return rates are super low, and it only drops "less than 1" call per 100 more than the 3GS.
10:26AM "When the 3GS came out, we didn't change the design from the 3G. So there were already lots of cases out there for the phone. And more than 80% of new buyers left the store with a case. Now the new phone doesn't fit those cases, and we can't make these bumpers fast enough, so only 20% leave the store with a case... but we're going to figure it out."
10:25AM "Now, even less than one is too much for us. We want to find out why. But this does put it in perspective. So I have my own pet theory. We have no proof of it, but I'm going to give it to you."
10:25AM "This is hard data... the iPhone 4 drops less than one additional call per 100 than the 3GS. Less than one."
10:24AM "Even though we think the iPhone 4 is superior to the 3GS antenna... it drops more calls per 100 than the 3GS. We're being transparent. So how many more does it drop than the 3GS?"
10:23AM "Pretty interesting... one more data point. AT&T has given us the early call drop information just a few days ago. They log call drops, it helps them improve their network. So we can't give out the absolute call drop data... AT&T can't release those numbers to their competitors, but we're going to give you the delta."
10:27AM Now Steve is going down the list of these factors. Smartphones have weakspots, AppleCare has not been slammed with complaints, return rates are super low, and it only drops "less than 1" call per 100 more than the 3GS.
10:26AM "When the 3GS came out, we didn't change the design from the 3G. So there were already lots of cases out there for the phone. And more than 80% of new buyers left the store with a case. Now the new phone doesn't fit those cases, and we can't make these bumpers fast enough, so only 20% leave the store with a case... but we're going to figure it out."
10:25AM "Now, even less than one is too much for us. We want to find out why. But this does put it in perspective. So I have my own pet theory. We have no proof of it, but I'm going to give it to you."
10:25AM "This is hard data... the iPhone 4 drops less than one additional call per 100 than the 3GS. Less than one."
10:24AM "Even though we think the iPhone 4 is superior to the 3GS antenna... it drops more calls per 100 than the 3GS. We're being transparent. So how many more does it drop than the 3GS?"
10:23AM "Pretty interesting... one more data point. AT&T has given us the early call drop information just a few days ago. They log call drops, it helps them improve their network. So we can't give out the absolute call drop data... AT&T can't release those numbers to their competitors, but we're going to give you the delta."