07-12-2011, 10:02 PM
That's Verizon for ya. When my mom died I called to cancel her phone. She had over a year left on her contract. I made the mistake of calling from my phone so they added the remainder of her contract to mine. I asked why and the guy laughed at me and said "well, she's dead, so we could just keep billing her but she can't pay, can she?"
When my contract came up for renewal, they tried to get me to renew. I explained to them how I was treated and they apologized. I said if they were sincere, make my contract up immediately (rather than a month or two away) and I would stick with them. The guy had to take it up with his manager, and they refused.
I asked if they knew it was wrong for them to extend my contract, why are they still holding me to the extension? He didn't have an answer.
When my contract came up for renewal, they tried to get me to renew. I explained to them how I was treated and they apologized. I said if they were sincere, make my contract up immediately (rather than a month or two away) and I would stick with them. The guy had to take it up with his manager, and they refused.
I asked if they knew it was wrong for them to extend my contract, why are they still holding me to the extension? He didn't have an answer.