09-02-2011, 10:10 PM
My provider had been Verizon and is now Frontier after the sell off. I had been using a five year old modem that Verizon had provided for free. While trying to track down some severe packet loss issues, Frontier insisted on replacing my modem, even though I insisted that the line was the problem (long history of issues with this line) As predicted it was a line problem and not a five year old modem (that I was not getting billed for) I have not received my bill since the fix a couple weeks ago, but if there is a modem rental charge on it they are getting it back fast.
As far as installing the modem, there was nothing to it with the old stand alone modems. Plug in the phone/DSL line and cat5's to router and computer. The modem combo they sent is a Westell 7500 is a combo modem/router that was not plug and play. Frontier tech had to walk me through a bunch of resets to get it to work. So far it is no better than my old set up, except now the line works. I'd polk around on craigslist & garage sales for one of the old Verizon non-combo modems. Swap and out and see if it works.
As far as installing the modem, there was nothing to it with the old stand alone modems. Plug in the phone/DSL line and cat5's to router and computer. The modem combo they sent is a Westell 7500 is a combo modem/router that was not plug and play. Frontier tech had to walk me through a bunch of resets to get it to work. So far it is no better than my old set up, except now the line works. I'd polk around on craigslist & garage sales for one of the old Verizon non-combo modems. Swap and out and see if it works.