11-14-2012, 01:17 AM
So over the years I’ve bought Photoshop 5, 7 and CS3 - all edu. Not a photographer or power user, but I often use a subset of it to clean up certain enormous files in an odd (but necessary) format that only PS seems to do. But now my job is no longer at the U and so I thought I should do the right thing and get a non-edu copy. Imagine my delight when a few months ago, Adobe said I could upgrade to CS5/6 full version for $200. But I had to choose, Mac vs PC.
I’m long-time Mac, but have to use a PC at work, so after a couple of months I finally decided I’d go for the PC, and if I wanted to run CS6 on my MacBook, I’d run Boot Camp. So I called Adobe today, and talked to the nice (American) saleslady- sure! you can still get that price. And then she said (or at least I _heard_) that the serial number would be in the emailed receipt, so I could start using it this afternoon at my work PC. Yay!
Receipt shows up- no serial number. Did on on-line chat (verrry slowwly) with “Amar” at the Adobe website, who after 15 minutes of back-and-forth, decided it would “take a few hours for order to go through”.
At work, called Adobe sales again. After explaining to American guy, he says “Oh, you want _customer support_” and connected me to India. Took a while for that guy to understand what I was saying. He says the serial number would be there soon, sir- 7 to 10 days, with the DVD. I can’t wait that long, I have to get this job out, I don’t need physical media. But sir, it’s ordered that way, and we can’t change the order placed an hour earlier.
So I called sales _again_, and explained to another American. Sure! we can cancel that, and reorder it as electronic delivery. That’ll be $949.
Say what?? It was $199 this morning!
That was then, this is now. Our policies are in a process of change. Do you want it?
No. After today, I’d rather never see an Adobe product again. Gah.
I’m long-time Mac, but have to use a PC at work, so after a couple of months I finally decided I’d go for the PC, and if I wanted to run CS6 on my MacBook, I’d run Boot Camp. So I called Adobe today, and talked to the nice (American) saleslady- sure! you can still get that price. And then she said (or at least I _heard_) that the serial number would be in the emailed receipt, so I could start using it this afternoon at my work PC. Yay!
Receipt shows up- no serial number. Did on on-line chat (verrry slowwly) with “Amar” at the Adobe website, who after 15 minutes of back-and-forth, decided it would “take a few hours for order to go through”.
At work, called Adobe sales again. After explaining to American guy, he says “Oh, you want _customer support_” and connected me to India. Took a while for that guy to understand what I was saying. He says the serial number would be there soon, sir- 7 to 10 days, with the DVD. I can’t wait that long, I have to get this job out, I don’t need physical media. But sir, it’s ordered that way, and we can’t change the order placed an hour earlier.
So I called sales _again_, and explained to another American. Sure! we can cancel that, and reorder it as electronic delivery. That’ll be $949.
Say what?? It was $199 this morning!
That was then, this is now. Our policies are in a process of change. Do you want it?
No. After today, I’d rather never see an Adobe product again. Gah.