11-15-2012, 04:42 PM
I've been using Amazon's Subscribe and Save for a while, back when it was a 15% discount (now it's 5%), and this morning I just noticed that my credit card had a pending Amazon charge, and I checked and saw a Subscribe and Save order with today's date, and the price per item before discount seemed rather high ($19.43), and I'm ordering 3 of them, I clicked on the item description link in the order summary, and it shows the "sold by Amazon" price for the item as $15.70. So even after the 15% discount it was more expensive than anyone placing a new order without any discounts.
I called Amazon, talked with two people for over 30 minutes, the second one stuck with it and kept checking with someone else, and they weren't able to stop or re-price the order but in the end issued me a credit to be used on my next order.
One other change that I noticed with Subscribe and Save is that you used to be able to request additional refills between the scheduled ones, and still get the discount on that order, now it's full price for those unscheduled orders.
So, if you use Subscribe and Save, make sure that you check the price when the order gets refilled.
I called Amazon, talked with two people for over 30 minutes, the second one stuck with it and kept checking with someone else, and they weren't able to stop or re-price the order but in the end issued me a credit to be used on my next order.
One other change that I noticed with Subscribe and Save is that you used to be able to request additional refills between the scheduled ones, and still get the discount on that order, now it's full price for those unscheduled orders.
So, if you use Subscribe and Save, make sure that you check the price when the order gets refilled.