05-05-2012, 11:45 PM
How fast does square up answer the phone?
I dance with devils often so paypal doesn't scare me. In fact, I've contacted them dozens of times to deal with crappy transactions and they answer the phone pretty darned quickly.
I'd LOVE to support a smaller competitor, but hiring customer service to handle support is usually the most expensive cost a small company has to deal with. Some will cut corners anywhere they can and customer service is always the first to suffer. I'd want to do some research before I'd go with an unknown rather than the devil I know.
gray - you've done a lot with them - have you dealt with their CS?
I dance with devils often so paypal doesn't scare me. In fact, I've contacted them dozens of times to deal with crappy transactions and they answer the phone pretty darned quickly.
I'd LOVE to support a smaller competitor, but hiring customer service to handle support is usually the most expensive cost a small company has to deal with. Some will cut corners anywhere they can and customer service is always the first to suffer. I'd want to do some research before I'd go with an unknown rather than the devil I know.
gray - you've done a lot with them - have you dealt with their CS?