08-19-2013, 03:17 PM
original F/U
Genius AND Store Manager said "vintage" product now, and they don't even have "access" to the parts to fix it, suggested maybe AppleCare online could help.
AppleCare Online said "vintage" product now, and while they "might" have parts, the parts would be "so old" that they couldn't even "guarantee" that the fix would stick. She even noted that we've been great customers over the years.
REALLY? You're telling me that if you pop in a NEW mobo (old stock, obviously) it might just fail cuz it's 5 years old? I guess that's true of any electronic part, though.
The wife is not pleased since it's a known problem. And this MBP spent most of its life in a Speck hardcase sitting on the dining room table. Genius even said that it was really clean and looked like it was in great shape.
Oh well, off to figure out another option. Might be a refurb, might be a cheap PC laptop. She basically uses it for an online program for work (teacher) that requires IE. And SERIOIUSLY? REQUIRES IE???
And before anyone gives me the "well it IS 5 years old" speech, I am aware. But a known hardware problem? It probably would have shown up earlier if she had dragged it back and forth to work everyday, banging it around, loosening things up. It's not like it was dropped, spilled, etc... The G4 AlumiBook is still going strong (well.... considering!!!!).
Genius AND Store Manager said "vintage" product now, and they don't even have "access" to the parts to fix it, suggested maybe AppleCare online could help.
AppleCare Online said "vintage" product now, and while they "might" have parts, the parts would be "so old" that they couldn't even "guarantee" that the fix would stick. She even noted that we've been great customers over the years.
REALLY? You're telling me that if you pop in a NEW mobo (old stock, obviously) it might just fail cuz it's 5 years old? I guess that's true of any electronic part, though.
The wife is not pleased since it's a known problem. And this MBP spent most of its life in a Speck hardcase sitting on the dining room table. Genius even said that it was really clean and looked like it was in great shape.
Oh well, off to figure out another option. Might be a refurb, might be a cheap PC laptop. She basically uses it for an online program for work (teacher) that requires IE. And SERIOIUSLY? REQUIRES IE???
And before anyone gives me the "well it IS 5 years old" speech, I am aware. But a known hardware problem? It probably would have shown up earlier if she had dragged it back and forth to work everyday, banging it around, loosening things up. It's not like it was dropped, spilled, etc... The G4 AlumiBook is still going strong (well.... considering!!!!).