11-14-2012, 02:26 AM
In their defense, so long as you don't need technical or sales support, those Indian call center workers can be very helpful. The biggest problem with them seems to be that they have no authority to do anything except read from a script or look up info on their computers.
I spent an hour with one of those guys getting our serial numbers and upgrade plan products straight.
He was very helpful and patient.
Especially when I made him repeat long strings of serial numbers over and over again because I couldn't understand his accent.
It was easier when we started using Indian words for letters. For example, instead of "T as in Tommy" we switched to "T as in Taj Mahal." (Not joking.)
I spent an hour with one of those guys getting our serial numbers and upgrade plan products straight.
He was very helpful and patient.
Especially when I made him repeat long strings of serial numbers over and over again because I couldn't understand his accent.
It was easier when we started using Indian words for letters. For example, instead of "T as in Tommy" we switched to "T as in Taj Mahal." (Not joking.)