11-14-2012, 03:25 AM
The only way to get a serial number on the fly is to get a volume license. The retail boxed copy, as you now know, has the serial number with the product. The upgrade price you have is for the retail box, purchased through the retail channel. Volume licensing is an entire different department, with their own pricing, sales reps, and customer support. It isn't surprising that call center employees aren't trained in both.
Other than the initial sales person possibly saying that you should have gotten an email with the serial number, everything is exactly as would be expected/should be done.
You might want it to play out some other way, but that isn't the way it works.
Other than the initial sales person possibly saying that you should have gotten an email with the serial number, everything is exactly as would be expected/should be done.
You might want it to play out some other way, but that isn't the way it works.