11-14-2012, 09:33 AM
Don't get me started on Adobe customer disservice..
We've had CS3 throughout the school for years. A grant came through last year and we were able to upgrade to CS6 and did so. At least until it was discovered the grant did not allow the software to be used on any computer other than ones teaching Web Design for certification (we have a vocation class that does that, I teach photography in the Visual Arts program).
So off comes CS6, we'll just reinstall CS3 until I can find $7000 to upgrade again. I'm annoyed but that's life under the license police.
Except CS3 will no longer recognize the old site license. We tried everything, even re-imaged on computer to a clean slate and it still won't allow the license.
Called Adobe - their answer? "We no longer support CS3 and cannot answer any questions regarding it. Please upgrade to a current product." End of story and they won't even revisit the question. So we have valid licenses for the product that won't install and the company won't support us because it isn't the newest version.
I don't have the funds to upgrade 25 computers at $225 each ($5600, but we can get a 250 unit site license for $7000 or 500 unit + 250 take home licenses for $8000). I scrounged the school and the middle school, found 20 computers with working CS3 and will finish the year and then beg for funding if I don't find another grant.
Thanks for the help Adobe.
We've had CS3 throughout the school for years. A grant came through last year and we were able to upgrade to CS6 and did so. At least until it was discovered the grant did not allow the software to be used on any computer other than ones teaching Web Design for certification (we have a vocation class that does that, I teach photography in the Visual Arts program).
So off comes CS6, we'll just reinstall CS3 until I can find $7000 to upgrade again. I'm annoyed but that's life under the license police.
Except CS3 will no longer recognize the old site license. We tried everything, even re-imaged on computer to a clean slate and it still won't allow the license.
Called Adobe - their answer? "We no longer support CS3 and cannot answer any questions regarding it. Please upgrade to a current product." End of story and they won't even revisit the question. So we have valid licenses for the product that won't install and the company won't support us because it isn't the newest version.
I don't have the funds to upgrade 25 computers at $225 each ($5600, but we can get a 250 unit site license for $7000 or 500 unit + 250 take home licenses for $8000). I scrounged the school and the middle school, found 20 computers with working CS3 and will finish the year and then beg for funding if I don't find another grant.
Thanks for the help Adobe.