08-30-2013, 06:50 PM
I was helping my college-student daughter set up Comcast in her new apartment. We both spent hours simultaneously on phone and chat trying to get problems resolved. When I heard my sweet, innocent daughter issue expletives like the proverbial longshoreman, I knew it finally got to her. She said that she now understood why I would shout at customer service types.....
One of several problems with the install: they shipped the new HD cable box needing 5 VDC. With it, they shipped a transformer providing 12 VDC. Whisky Tango Foxtrot? The box would blink in a way the customer service reps claimed it could not. (I checked the voltage requirements because I found a Comcast forum claiming this had been a problem.)
One of several problems with the install: they shipped the new HD cable box needing 5 VDC. With it, they shipped a transformer providing 12 VDC. Whisky Tango Foxtrot? The box would blink in a way the customer service reps claimed it could not. (I checked the voltage requirements because I found a Comcast forum claiming this had been a problem.)