10-16-2013, 10:43 PM
I will also say that Apple did a repair for me once (replacing a warped motherboard) and did me the "favor" of replacing my 16gb of OWC memory (macbook pro dual i5) with 4gb of their own memory. The exchange happened at a service center in Texas and by the time I got the machine back and made a complaint..... the response was that they had looked for it and could not find it. They also forgot to "burn" an Apple serial number into the motherboard PARM (or where ever this info goes), so it required being sent back to Texas for two weeks. Arrrgh.