10-18-2013, 01:56 AM
I think I would have to know more details in order to give an opinion. A personnel issue? What kind of project managers are involved in this project. Has the organization tried to adopt any sort of framework - like ITIL (just an example)?
I work for an organization that is an end user of software from a specific software company that seems to have similar issues. W/o even knowing the ins & outs of their structure, I can tell 2 things:
1. They NEED something like ITIL because it is clear they don't have a handle on their business processes, nor do they have a handle on communication/coordination/cooperation between their divisions.
2. They have programmers, and it's obvious that they don't have ANYONE that specializes in design (more specifically, UI design). Combined with that, it's obvious that they don't know the first thing about usability.
I work for an organization that is an end user of software from a specific software company that seems to have similar issues. W/o even knowing the ins & outs of their structure, I can tell 2 things:
1. They NEED something like ITIL because it is clear they don't have a handle on their business processes, nor do they have a handle on communication/coordination/cooperation between their divisions.
2. They have programmers, and it's obvious that they don't have ANYONE that specializes in design (more specifically, UI design). Combined with that, it's obvious that they don't know the first thing about usability.