10-19-2013, 03:32 AM
M A V I C wrote:
We actually don't have any project managers anymore. I didn't know what ITIL was, but I looked it up. I really don't think they're open to any sort of process changes. They've told me they've been working this way for 8+ years. They seem content with it.
Yeah, this is NOT a good sign. The attitude of, "we're good enough," will be the downfall of the business. Also look into COBIT. And no, I'm not joking. These frameworks are worthwhile.