Confusion about iPhone Backup/Restore

[rgG]

wurm wrote:
Sorry to hear that, Rhonda. I'll be the first to admit my case may well have been just dumb luck. Best of luck to you and your daughter. Maybe a trip to the Apple Store is in the future? I have to think they could square things away.

It's ok. She got her contacts, which was all that mattered. She can move her music and photos over manually, if she wants to. It was just frustrating that it didn't work as it should.