09-01-2014, 03:32 AM
"What went wrong?"
They advertised features that were NOT on the product they shipped (claimed built in WiFi was on a BluRay player; it wasn't). When I called Beach Camera to complain, a Customer Service rep at Beach Camera offered a price adjustment that I agreed to. Two weeks later, NO money was credited to my account. I called and was told that a supervisor cancelled the agreed upon adjustment and, no one at Beach bothered to let me know of the change. This was all done through Beach Camera's eBay site. Several other buyers also complained leaving Negative Feedback. eBay did NOTHING for buyers who had been ripped off. Discover Card went to bat for me and, I got a refund (I don't remember if I got stuck with the return S/H). Over the month or so that this was playing out, Beach Camera NEVER amended their listing to correct the error re: built in WiFi and, eBay let Beach Camera continue to defraud buyers. I'll never buy from Beach Camera again and, warn other potential customers as to how Beach Camera chooses to do business.
They advertised features that were NOT on the product they shipped (claimed built in WiFi was on a BluRay player; it wasn't). When I called Beach Camera to complain, a Customer Service rep at Beach Camera offered a price adjustment that I agreed to. Two weeks later, NO money was credited to my account. I called and was told that a supervisor cancelled the agreed upon adjustment and, no one at Beach bothered to let me know of the change. This was all done through Beach Camera's eBay site. Several other buyers also complained leaving Negative Feedback. eBay did NOTHING for buyers who had been ripped off. Discover Card went to bat for me and, I got a refund (I don't remember if I got stuck with the return S/H). Over the month or so that this was playing out, Beach Camera NEVER amended their listing to correct the error re: built in WiFi and, eBay let Beach Camera continue to defraud buyers. I'll never buy from Beach Camera again and, warn other potential customers as to how Beach Camera chooses to do business.