09-05-2014, 02:34 AM
cbelt3 wrote:
Had a VERY nice email conversation with a lady at the Insinkerator customer support center. She agreed that it was out of warranty. She even explained what material the housing was made from ! As it turns out, it's an ABS housing. I can solvent weld that back together and fix the crack. Maybe. Hey, if it doesn't work, I'm no worse off than I was before.
It was a real surprise dealing with consumer product customer support that knows the product AND manufacturing history. And isn't pumping out 'scripted' responses. And has a perfect command of colloquial Americanisms. (High probability she's in the US..)
That is fantastic. Now you have time to ship out my power supplies, when the solvent flashes off, of course......
It's great when a manufacturer has staff that are knowledgeable about this stuff, and will take the time to explain a possible solution.
Also a great tip about a vinyl remnant, and/or having it higher in the back so it leaks out, and not puddle.