09-07-2014, 01:57 AM
That's a 5-year-old machine. Is it possible that the hard drive is going belly up, and that AVG bogged down because of that?
You don't mention how long he waited on the grey screen with spinning gear after re-installing, before he presumably shuts it down by powering it off. Is it possible that he isn't allowing the process of installing to finish?
You don't mention how long he waited on the grey screen with spinning gear after re-installing, before he presumably shuts it down by powering it off. Is it possible that he isn't allowing the process of installing to finish?