09-10-2014, 02:52 PM
space,
Assuming this could be an iMessages bug, have the user with the iPhone clear the message thread and check to see how the contact is saved in Contacts. If it says iPhone, try switching it to mobile. For the other party, if this is the case of a recent iPhone to Android convert, they may need to contact Apple if they didn't "properly" disassociate the number with iMessages before switching phones. If the user still have the old iPhone, they could swap the SIM back into it (assuming the old iPhone was LTE capable) and then try deactivating iMessages before switching back to the Samsung again.
Assuming this could be an iMessages bug, have the user with the iPhone clear the message thread and check to see how the contact is saved in Contacts. If it says iPhone, try switching it to mobile. For the other party, if this is the case of a recent iPhone to Android convert, they may need to contact Apple if they didn't "properly" disassociate the number with iMessages before switching phones. If the user still have the old iPhone, they could swap the SIM back into it (assuming the old iPhone was LTE capable) and then try deactivating iMessages before switching back to the Samsung again.