09-11-2014, 09:25 PM
hal- Not that I'm disagreeing w/ you, but sometimes businesses need to be held accountable for their actions. I'd love for sites to allow both sides to air moderated grievances and rebuttals, w/ the moderator vetting and commenting on both sides. The popular kid could rag about not getting the gig, and the shop owner could say he had to give the job to his niece because his sister was pressuring him, but he thought highly of the popular kid, and wasn't expecting the sour grapes that ensued. The mods could sort it out in short order, and likely the ice cream shop survives. OTOH, when businesses do screw up, social media can be a wake up call; businesses should make things right asap, rather than try to bully the customer in order to get away w/ a mistake. A little moderation would go a long w/ social media. Jerry's bill is just a start, not the entire solution. OTOOH, I agree that there should also be some way of controlling an over zealous crowd of unwarranted reviews, which again favors moderation. Without checks and balances, the ugly appears all too easily, all too often.
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