03-16-2016, 07:53 PM
Friend living in Belgium wants to buy a Laptop, and prices in US are much better, even after shipping and customs/VAT. Many sellers don't ship abroad. He asks me if he can ship it to my house, he will take care of documents, I just print and apply label and ship to Belgium via USPS.
he makes and offer slightly below Buy It Now and seller accepts the offer. Seller has 100% positive feedback.
My friend makes payment and gets FedEx tracking number via eBay next day (March 9). Item ships from Texas, due to my place in NJ on March 16th (today).
FedEx doesn't show any info on 9, 10, only on 11 it says "Label created". Same thing ever since, message didn't change. I suspect the seller never shipped the package.
Friend sent messages 2 days ago, seller didn't respond. Friend says he want to open a dispute, but he thinks today is too soon, probably tomorrow, 1 day after item was due. There is one small chance in hell the laptop shows up today, maybe he sent the wrong tracking number. I doubt it, otherwise he would have replied to messages.
hal and other eBay experts, what is your take on this? should friend open dispute with eBay, or with PayPal, and when? today? tomorrow? wait a few more days?
Thanks (and Merci from my friend)
he makes and offer slightly below Buy It Now and seller accepts the offer. Seller has 100% positive feedback.
My friend makes payment and gets FedEx tracking number via eBay next day (March 9). Item ships from Texas, due to my place in NJ on March 16th (today).
FedEx doesn't show any info on 9, 10, only on 11 it says "Label created". Same thing ever since, message didn't change. I suspect the seller never shipped the package.
Friend sent messages 2 days ago, seller didn't respond. Friend says he want to open a dispute, but he thinks today is too soon, probably tomorrow, 1 day after item was due. There is one small chance in hell the laptop shows up today, maybe he sent the wrong tracking number. I doubt it, otherwise he would have replied to messages.
hal and other eBay experts, what is your take on this? should friend open dispute with eBay, or with PayPal, and when? today? tomorrow? wait a few more days?
Thanks (and Merci from my friend)